Customer Success Portugal

Job description

Barkyn delivers health and happiness to pet families around the world. Currently specialized in dogs and growing every month, we provide plans that include dog food and a dedicated online veterinarian.


We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We were invited to be part of Google's Startup Growth Program in 2018 and to Google’s Scaleup Program in 2019. We were also considered one of Europe’s Top 100 Startups by Wired.


THE ROLE

We're creating a loved brand in Europe and this is where your story starts!

You will contribute to the high-quality standards of our Portuguese market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:


  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via chat/Email/phone conversations to provide information and assistance;
  • Use computer systems to track, gather information and/or troubleshoot customer issues.

Requirements

Mandatory:

  • Portuguese natives
  • Fluent in English;
  • Perfect writing skills;
  • Customer-centric attitude.

Brownie points for:

  • Experience in customer support in a digital business;
  • Degree in Communication, Marketing or related area;
  • Social media know-how;
  • Dog owner.