Customer Support (Italian Speaker)

Job description

Barkyn delivers health and happiness to pet families around the world. Currently specialized in dogs, we provide plans that include dog food, goodies, treats and a dedicated online veterinarian.

 

This way, we’re not only changing the pet market, we’re also reshaping the way the e-commerce experience should feel - human, personalized, seamless & beautiful. We were invited to be part of Google's Startup Growth Program in 2018 and to Google’s Scaleup Program in 2019, while being considered one of Europe’s Top 100 Startups by Wired.

 

CUSTOMER SUCCESS SPECIALIST

We're creating a loved brand in Europe and this is where your story starts!

You will contribute to the high-quality standards of our Italian market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram and Email.

Specifically, we expect you to:

 

  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via inbound chat conversations to provide information and assistance;
  • Process transactions and reply to inquiries about products and services;
  • Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
  • Use computer systems to track, gather information and/or troubleshoot customer issues;
  • Achieve productivity standards and goals while maintaining the highest level of customer service.

Requirements

Mandatory:

  • Italian Native;
  • Perfect writing skills;
  • Customer-centric attitude;
  • Proficient or fluent in English;
  • Availability to work in our Porto Office;
  • Degree in Communication, Marketing or related area.

 

Brownie Points:

  • Experience in customer support in a digital business;
  • Social media know-how;
  • Dog owner.