Delivery Specialist

Job description


Barkyn delivers health and happiness to pet families around the world. Currently specialized in dogs and growing every month, we provide plans that include dog food and a dedicated online veterinarian.


We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We were invited to be part of Google's Startup Growth Program in 2018 and to Google’s Scaleup Program in 2019. We were also considered one of Europe’s Top 100 Startups by Wired.


THE ROLE

We're creating a loved brand in Europe and this is where your story starts!


As part of the Logistics department, you will be an essential player in our mission to provide an unrivalled experience to our customers all around the world working within the Delivery team. You will be a business analyst focusing on solution process documentation, analysis of solutions and early design of new delivery and returns processes. Specifically, we expect you to:


  • Handle daily communications between transport companies and other teams using the tickets management tool;

  • Communicate with all teams in order to reach the best solution for new issues/ problems that arise;

  • Be responsible for the effective execution of specified business or project deliverables to time and quality standards;

  • Respond to complex situations, interpret and treat tickets in the systems, assuring the targeted service level (time and quality of responses);

  • Improve and built ticketing management tool flows, categorisation and ways of working;

  • Work collaboratively within the team and with other Barkyn teams to ensure activities aligned across projects and identify areas for improvement.


You will help develop our Delivery methods by:

  • Track and report carriers KPIs & SLAs;

  • Process shipping reconciliation;

  • Improve outbound and inbound processes;

  • Ensure that solutions are aligned with best practises and patterns and document it;

  • Map shipping rules on delivery software (ShippyPro);

  • Support system configurations;

  • Execute platform carrier related tests

Requirements

Mandatory:

  • Knowledgeable of transportation processes and/or experienced in transportation/courier companies;

  • Capable of working under pressure and deliver in the agreed deadlines;

  • High level/knowledge of google sheets;

  • Organized and proactive when solving problems;

  • Customer-centric attitude;

  • Analytical skills;

  • Fluent in English.


Brownie points for:

  • Versed in International commerce, including customs procedures, regulations and documentation involved;
  • Past experience in a B2C company
  • Dog owner.